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Privacy Policy

North West Driving School (NWDS) is committed to protecting your privacy. We provide quality driving instruction services and this policy outlines our ongoing obligations with respect to how we collect and manage your Personal Information collected online or in the course of doing business with you.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information, opinion or statement that identifies an individual. Examples of Personal Information we collect includes: names, addresses, email addresses, phone numbers, logbook hours, lesson topics, and customer reviews or comments.

This Personal Information is obtained in many ways including via our website www.northwestdrivingschool.com.au, social media pages, emails, and from third parties. We don’t guarantee website links or policy of authorised third parties that may appear on our website.

We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or opting out (unsubscribe notice) of any of our communications.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practical, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties, like a parent or carer, especially for Gift Vouchers. In such case we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in certain circumstances including:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Cookie Policy

We use cookies on this website to recognise repeat visits or preferences, and measure campaign effectiveness to analyse traffic. By clicking ‘I accept’ and using our site you consent to use of cookies (unless you disable them). All our Privacy Statement provisions apply regarding your personal information however we may share information about your use of our site with our trusted social media and analytics partners. Our webmaster uses sophisticated data tools to monitor our website closely and arrest or prevent any activity that could compromise our security. This means this website may collect certain technical information including IP addresses, internet browser used and web pages visited. This information is used only for statistical purposes and not linked to you personally.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it. If you wish to access your Personal Information, please contact us in writing.

North West Driving School will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

North West Driving School
PO Box 3562, Rouse Hill, NSW, 2155
0402 256 505